Home / FAQ

Where is Moments Watch Co based?

We're based in Sydney, Australia. 

How does shipping work?

Moments Watch Co. partners with global manufacturers, merchants and artisans in order to provide you with the best prices and FREE worldwide shipping on any order.

This means that your order is shipped from global areas such as Japan, Hong Kong, Taiwan, China, Switzerland, etc. We will provide you with a tracking number and we do also offer a 100% satisfaction guarantee.

Because we ship directly from our partners, your item may take up to 2-4 weeks to arrive. Shipping times are to be used as a guide only and will vary based on your location. 

What if I need to return something?

Contact us right away and we'll guide you through the return process.

How do we contact Moments Watch Co?

Contact us via this form and we'll get back to you as soon as we can.